{"_id":"57d89435b5d28c2900fb5600","project":"57293b92d88f310e0099fda9","user":"55ef2835e7f5490d000c0e4f","__v":0,"version":{"_id":"57293b92d88f310e0099fdac","__v":6,"project":"57293b92d88f310e0099fda9","createdAt":"2016-05-04T00:00:18.600Z","releaseDate":"2016-05-04T00:00:18.600Z","categories":["57293b92d88f310e0099fdad","572ac36b14ea840e003619ab","572ac3727f34182900ce9f30","572ac378d10a200e00b1cc44","572ac37d54312934004c75d3","572ac3807f34182900ce9f31"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"572ac36b14ea840e003619ab","project":"57293b92d88f310e0099fda9","__v":0,"version":"57293b92d88f310e0099fdac","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-05-05T03:52:11.754Z","from_sync":false,"order":1,"slug":"getting-started","title":"Overview"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-09-14T00:05:09.528Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":999,"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Why can't I see a WorkflowMax job in Timeslice?\"\n}\n[/block]\nThere are a few reasons why you might not be able to see a job in Timeslice - these are:\n\n1. You need to be assigned to the job in WorkflowMax and if the task is assigned to individual staff members, then make sure you're also assigned to the task\n2. You'll only see a job if it is Pending, In progress or On Hold - not if it is completed, cancelled or archived (see [here](http://help.timeslice.io/v1.0/docs/workflowmax#workflowmax-job-states) for more)\n3. Jobs won't import into Timeslice if the client is deleted in WorkflowMax\n4. Jobs won't import into Timeslice if the job number contains special characters like / \\ ? &\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can I change my time between billable and non-billable on my timesheet?\"\n}\n[/block]\nSwitching a timesheet between billable and non-billable is not available to via the WorkflowMax integration.  This means that we can't send this piece of information to WorkflowMax. \n\nA  solution is to set up two jobs in WorkflowMax; one billable and the other non-billable, and specify this in the job title. This way when you come to add a time entry you can choose the appropriate one.\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can I change the calendar display to show different business hours?\"\n}\n[/block]\nThe short answer is no, there is no facility in Timeslice to customise which hours are displayed. \n\nThe Calendar defaults to draw typical business hours (8:30am - 5:30pm) in the centre of your page. The number of hours you see outside of business hours depends on the size of your screen or monitor; the bigger it is, the more pre and post business hour time slots you will see.\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can I view Jobs in the calendar?\"\n}\n[/block]\nTimeslice is designed to display timesheets for a job, not to display information about the job.\n\nIf having a calendar view of the start/end of a job is something you would find useful, please [get in touch](http://help.timeslice.io/v1.0/page/support).","excerpt":"","slug":"trouble-shooting","type":"basic","title":"FAQs"}
[block:api-header] { "type": "basic", "title": "Why can't I see a WorkflowMax job in Timeslice?" } [/block] There are a few reasons why you might not be able to see a job in Timeslice - these are: 1. You need to be assigned to the job in WorkflowMax and if the task is assigned to individual staff members, then make sure you're also assigned to the task 2. You'll only see a job if it is Pending, In progress or On Hold - not if it is completed, cancelled or archived (see [here](http://help.timeslice.io/v1.0/docs/workflowmax#workflowmax-job-states) for more) 3. Jobs won't import into Timeslice if the client is deleted in WorkflowMax 4. Jobs won't import into Timeslice if the job number contains special characters like / \ ? & [block:api-header] { "type": "basic", "title": "Can I change my time between billable and non-billable on my timesheet?" } [/block] Switching a timesheet between billable and non-billable is not available to via the WorkflowMax integration. This means that we can't send this piece of information to WorkflowMax. A solution is to set up two jobs in WorkflowMax; one billable and the other non-billable, and specify this in the job title. This way when you come to add a time entry you can choose the appropriate one. [block:api-header] { "type": "basic", "title": "Can I change the calendar display to show different business hours?" } [/block] The short answer is no, there is no facility in Timeslice to customise which hours are displayed. The Calendar defaults to draw typical business hours (8:30am - 5:30pm) in the centre of your page. The number of hours you see outside of business hours depends on the size of your screen or monitor; the bigger it is, the more pre and post business hour time slots you will see. [block:api-header] { "type": "basic", "title": "Can I view Jobs in the calendar?" } [/block] Timeslice is designed to display timesheets for a job, not to display information about the job. If having a calendar view of the start/end of a job is something you would find useful, please [get in touch](http://help.timeslice.io/v1.0/page/support).